No, it is not necessary to create an account to make a purchase on our website. However, we recommend setting up your Anaar account to enjoy the benefits of being a part of the Anaar family, which include saving your payment information and address details, and reviewing your order history. 

Anaar shoes come in European sizes and are true to size. We recommend selecting your regular size in our styles, If you are in between size, we suggest you go for a bigger size.
Please click on ‘SIZE GUIDE’ mentioned on each product page for further assistance. 

Yes, if that’s what you prefer. You may do so by contacting our customer service team on +91 86559 78333 or via live chat or via our WhatsApp catalogue. 

We hope to make your shopping experience as comfortable as the shoes we make. 

While we are unable to provide specific gift wrapping with online orders, each item comes in signature branded packaging. Shoes will come in their original shoe box, wrapped luxuriously in tissue paper and an Anaar Dust Bag. 

You can personalise your order with a Gift Message for your loved one. Visit your basket before checkout and select that your order is a gift to go ahead with this. Please note that for delivery and customs purposes, we cannot remove prices from the documentation with your order.

After you place your order, you will receive an email confirmation with a confirmed order number. And then, your shoes are getting ready to reach you. 

You will receive a tracking number on your email ID once your order has been shipped.

We’ll be happy to track your shipment and offer any assistance you may require after ordering. You can contact customer care at +91 86559 78333 for any queries.

Your handcrafted shoes are dispatched on the next business day of receiving the order. It takes 5-7 working days to deliver the shipment, depending on your location, in India. For orders outside of India, delivery time is 7-10 working days. 

Yes. When we dispatch your order for delivery, you will receive a unique tracking number via email. You can check the current status of your shipment with this tracking number. Alternatively, you can email us at customercare@anaar.in and we will track the order for you. 

The artisans of Anaar carefully construct each piece of footwear, and we use standard EUR sizes to help you pick the perfect fit. However, if you still want to swap your pair for another size, you may return it to us at (give address) within 14 days of order delivery in its original box packing and invoice. Please mention your desired exchange size on the invoice. If your desired size is unavailable, you could exchange your pair for another style of a similar value.

Kleo Consumer Brands Private Limited 
Aramex WarehouseNashik Highway Bhiwandi,
H No 197/BB, E-Fulfillment Saidhara Complex,
Building BB Borivali, Kukse Village, Kharbav, Thane, Maharashtra, 421302

Items can also be returned if you don’t need an exchange. You will receive a full refund if all conditions are met. Money will be refunded to your card/net banking account, whichever was used to place the order with Anaar. Our customer care team will contact you for COD orders to get your account details and then process the refund. 

To be eligible for returns, the footwear must be unworn and unused and include all tags, parts and accessories. We recommend trying on the footwear in clean, carpeted areas to avoid damage.

Pairs Bought On SALE Price Will Not Be Returned or Refunded.

For any further assistance on this, you may get in touch with our customer care team at customercare@anaar.in or +91 86559 78333. You may also chat with us on Whatsapp for the same

We have free shipping within India for prepaid orders. Once You Place An Order, Your Pairs Will Be Delivered Within 5-7 Working Days In India, International Orders Will Take Around 10-12 Days To Be Delivered. Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them, we would contact you to do our best to find an alternative solution to make your order reach you. Please note- during festivals or adverse weather conditions, your shipment might get delayed. We ensure you that we will try our best to have your parcel delivered to you in time.

Cash on delivery option is available in India. We charge INR 199 per pair for all cash on delivery orders. Maximum limit for cash on delivery orders is INR 20,000/-

Yes, we do ship outside of India. Our International Shipping charges are as below

If you wish to buy more than 5 pairs you may contact our Customer Care at +91 86559 78333 or drop an email at customercare@anaar.in and we will work out the best possible shipping solution for you.

Customs charges and import duties or any other taxes applied by the destination country will be borne by the customer. Anaar will not be responsible for it.

For Indian orders, all taxes and duties are included in the price mentioned. For International orders, customs charges or any other taxes applied by the destination country will be borne by the customer, and anaar will not be responsible for it.  

We want to make the whole world twinkle with our shoes. We ship worldwide. 

In case of any queries and doubts, we are happy to help, just drop us an email at customercare@anaar.in.

You can directly purchase a E-gift card online. Once you’ve completed the payment, the gift card will be emailed to you on your registered email ID.

You will receive an e-gift card in your email. You can redeem the gift card at the time of checkout while placing an online order.

You can redeem the gift card online at the checkout page. Only one gift card can be redeemed on one order.

Like our love for shoes, the gift cards are valid forever!

You cannot get a refund for items bought via gift card. You can get an easy exchange or Anaar Credit, valid for 12 months. For any further assistance, please contact our customer service customercare@anaar.in or call us at +91 8655978333

Anaar shoes come in European sizes and are true to size. We recommend selecting your regular size in our styles. Please click on ‘SIZE GUIDE’ mentioned on each product page for further assistance. 

Our shoes are 100% handmade and hand-embroidered. With no two pairs fully identical, each pair is a one-of-a-kind piece of wearable art. Uniqueness takes time, and we put our heart into each embellishment the shoes are adorned with.

We fuse modern aesthetics and techniques with an artisan’s mastery of traditional hand embroidery.

Through our extensive and intricate production process, each pair becomes a gem and a cherished heirloom that brings sheer joy to its owner for decades. Each pair of Anaar can take up to 50 hours to complete, and we try our best to make it reach you before your next celebration. 

The insoles and lining of our shoes are made of genuine leather. The embroidered surfaces of our shoes are made of authentic velvets, satins and suedes. These rich fabrics make it a comfortable and healthy material to wear indoors and outdoors. The embroidery material we use in most of the shoes is hand-cut by our artisans. We use a variety of sequins, beads, crystals, and metallic and silk threads. 

The techniques used to make our products have existed for centuries and have been passed down through many generations of artisans.
Each pair adorns a different form of handicraft and is made in the craft’s native place.

Hence, our craftsmanship is honest, knowledgeable, and a part of the country’s heritage.

Each piece is hand embroidered with a lot of care, with a few easy practices you can keep them shining for a long time! Use a damp cloth or tooth brush to remove dust & dirt. Store your shoes in the dust bag provided to keep them bright & shining. In case an embellishment falls off, you always have a back-up in this pack. If the soles get stained, use soap water and rub them gently with soft bristled brush and pat dry with a soft towel. Still any repairs are required please contact our customer care number +91 86559 78333 to help you further.

We would love to customise Anaar’s magic to your size and requirements. You can make them your own by adding a combination of available charms, from initials to joyful hearts. Let these be your lucky charms for special days. The products with this customisation option have the details mentioned on their product pages. Incase you wish to match & customise you Anaar’s completely with your outfits, we do provide a bespoke customization service. For this please feel free to reach out to us at +91 86559 78333 or write us an email @ customercare@anaar.in